ZR
Zan R

1 reviews | Active since May 2023

30 Nov 2023, 08:40

Standard bank blocked account

I am writing these with a fully disappointment from standard bank last month my account was blocked I provided everything the account was unblocked around 10th of August I decided to move my salary to standard bank today bcz I received my salary when I try to transfer money the account is blocked again I don't know why and when did they block the money please assist in this Metter I need my money

0
Replies (35)
Standard Bank
Standard Bank's reply30 Nov 2023, 08:58
Official
Dear Zan

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
ZR
Zan R's update30 Nov 2023, 09:22
Reviewer Update
Please do because there's my salary in that account
Standard Bank
Standard Bank's reply30 Nov 2023, 09:28
Official
Hello Zan

Your matter has been assigned to one of our agents

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply30 Nov 2023, 09:45
Official
Dear Zan

Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. 

We look forward to hearing from you.

Kindest regards, Standard Bank Hello Peter Team *** 
ZR
Zan R's update30 Nov 2023, 10:13
Reviewer Update
Good day I have a serious problem with standard bank on the 28 and 29 of September I received the funds from peer to peer investment and my account was blocked because of that I went to police station to write an affidavit stating where the funds was coming from as I never **** anyone and the blockage was removed and since yesterday it was my pay day and I used standard bank to receive my salary only to find out my account was blocked again no one bothered to call me to inform me about the blockage and now they say I have ****** funds in my account which I don't know anything about ****** funds the money I received it was from peer to peer investment and after that I didn't receive any funds accept my salary
Standard Bank
Standard Bank's reply30 Nov 2023, 10:24
Official
Dear Zan

Our team tried calling to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your response.

Kindest regards, Standard Bank Hello Peter Team *** 




ZR
Zan R's update30 Nov 2023, 10:30
Reviewer Update
Call me now my number is ***
ZR
Zan R's update30 Nov 2023, 10:36
Reviewer Update
No one has contacted me yet my phone is on my phone number *** /***
Standard Bank
Standard Bank's reply30 Nov 2023, 10:58
Official
Dear Zan 

We have flagged this with our team.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
***






ZR
Zan R's update30 Nov 2023, 11:14
Reviewer Update
I need answers as soon as possible as I want to use my salary not later than tomorrow never ever stole anyone's money and how can I send money from someones app this story doesn't add at all every money I receive was coming from people who knew that they are on peer to peer online investment and I never forced anyone to transfer money to my account please I need my salary
Standard Bank
Standard Bank's reply30 Nov 2023, 11:23
Official
Dear Zan 

Our team will reach to you.

Please be on the look out for further feedback.

Thank you

Kindest regards
Standard Bank Hello Peter Team
***

ZR
Zan R's update30 Nov 2023, 11:45
Reviewer Update
When will be that
Standard Bank
Standard Bank's reply30 Nov 2023, 12:03
Official
Dear Zan

Our team will be in touch shortly .

Please be on the look out for further feedback.

Thank you

Kindest regards
Standard Bank Hello Peter Team
***




ZR
Zan R's update30 Nov 2023, 12:20
Reviewer Update
Waiting for proper response on you guys because I did everything you asked for don't understand this what makes me unhappy you should have called me so that I can change my banking details now I can't use my salary is stuck in your standard bank account how will I pay my things
Standard Bank
Standard Bank's reply30 Nov 2023, 12:24
Official
Dear Zan

The matter is being treated as a priority and our team is ensuring that it is addressed.

We will revert with feedback as soon as possible . 

We really do apologize for any inconvenience this matter has caused you.

Kindest regards 
Standard Bank Hello Peter Team
***
ZR
Zan R's update30 Nov 2023, 12:44
Reviewer Update
I don't think so you don't take this matter serious how can block and unblock and block it again for the same ****en reason I explained to you guys
ZR
Zan R's update30 Nov 2023, 12:45
Reviewer Update
I just need my salary then you can close your ****en account because it is clear you don't prioritize your customers
Standard Bank
Standard Bank's reply30 Nov 2023, 12:49
Official
Dear Zan

Kindly note that this matter has been escalated to our ***** team and we are awaiting feedback. 

Our agents will reach out to you once feedback has been obtained. 

Please allow the team time to look into this matter to find a solution. 

Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank
Standard Bank's reply30 Nov 2023, 12:53
Official
Dear Zan

Kindly note that this matter has been escalated and our ***** team and we are awaiting feedback. 

Our agents will reach out to you once feedback has been obtained. 

Please allow the team time to look into this matter to find a solution. 

Kind Regards
Standard Bank Hello Peter Team
***
ZR
Zan R's update30 Nov 2023, 12:59
Reviewer Update
When will be that because I need a fast reply from you guys you where supposed to call me on the same day that my account was blocked not to wait for me to call you what are you getting paid for
ZR
Zan R's update30 Nov 2023, 13:03
Reviewer Update
And when you get a chance tell that idiot who keeps saying I stole her money to come to me directly and explain how did I still the money from her / him
Standard Bank
Standard Bank's reply30 Nov 2023, 13:10
Official
Hi Zan

We have flagged this with our team.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
***
ZR
Zan R's update30 Nov 2023, 14:14
Reviewer Update
What makes me more angry is the fact that you had a whole month to ascalate this matter but you never bothered to call me regarding my blocked account only today that you tell me you are escalating the matter what where you doing for the whole month of November
ZR
Zan R's update30 Nov 2023, 14:14
Reviewer Update
What was difficult for you to do what you are escalating now in November
Standard Bank
Standard Bank's reply30 Nov 2023, 15:06
Official
Hi Zan 

We have flagged this with our team.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
***
ZR
Zan R's update01 Dec 2023, 07:15
Reviewer Update
24 hours has added I need my account back standard bank invistigators because I don't get it how can you invigate a case that you solved long time
Standard Bank
Standard Bank's reply01 Dec 2023, 07:27
Official
Dear Zan

Our ***** team has confirm that they are still looking into the case as this is a new matter. 

We will request for an update and provide feedback once received. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
ZR
Zan R's update01 Dec 2023, 08:17
Reviewer Update
If I didn't call yesterday when they where going to do their job how can you keep quite with a blocked account why I was not called why I must be the one who's doing standard bank invistigators work all I want to say just give me access to my money so that I can pay my rent after you can block it because I don't understand what where you doing from the 24th till today now I must understand your nonsense
Standard Bank
Standard Bank's reply01 Dec 2023, 09:03
Official
Dear Zan

The matter is being treated as a priority by our ***** team..

We will revert with feedback as soon as possible . 

We really do apologize for any inconvenience this matter has caused you.

Kindest regards 
Standard Bank Hello Peter Team
*** 
ZR
Zan R's update01 Dec 2023, 09:07
Reviewer Update
Your apology won't pay my rent how far is your stupid team with the case because I need money as in now
ZR
Zan R's update01 Dec 2023, 09:08
Reviewer Update
Your quick response in this Metter will be appreciated
ZR
Zan R's update01 Dec 2023, 09:52
Reviewer Update
I need your invistigators to call me as soon as possible because my landlord wants me out of the house by 12:00 so please call me
Standard Bank
Standard Bank's reply01 Dec 2023, 09:58
Official
Dear Zan

We have referred your request to our ***** team to respond. 

Kindly await their call. 

Kindest regards 
Standard Bank Hello Peter Team
*** 
ZR
Zan R's update01 Dec 2023, 10:46
Reviewer Update
Your ***** department must not keep me waiting they had time to do the invistigation a whole ****en month and some day now they start to act as if they care about their clients but they don't your service is partetic arg man a whole month
Standard Bank
Standard Bank's reply01 Dec 2023, 11:39
Official
Dear Zan

We have been informed that the block has been removed.

We really do apologize for any inconvenience this matter has caused you. 

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team