Standard Bank blatantly ignores their customers.

I sent a secure message while logged onto my internet banking profile on 12/04/2016, the system provides a response that a consultant will contact me in 24 hours. After 2 days I have still not been contacted by anyone. Judging by the number of complaints on Hello Peter it looks like there is no customer service from Standard Bank anymore. This is now the second time this year I have experienced pathetic service from Standard Bank, and we are just 3.5 months into the year.