NB
Nadia B

1 reviews | Active since Jul 2018

26 Jul 2018, 21:01

Standard bank bizlaunch you have ****** and taken monies *******ly

I have a biz launch standard bank account for small businesses. Suddenly over night they have taken over R2000 off my account with a few reversals, 25 lines of transactions on my account which I was not notified of, and cannot budget for it, I pay monthly management fee of the account and suddenly there are extra costs that they have not charged and in one night have charged for 6 months or so, surely this is *******, no documentation on the claim of my money, no explanation of what the money is for, this is ******* banking practice! I want a refund of all the money take. From me and proper payment arrangement should be made once a detailed description of the amounts are made! You have ****** me and ****** from me!

0
Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2018, 05:11
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply30 Jul 2018, 10:48
Official

Dear Nadia Beutler

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***