1 reviews | Active since Aug 2020
Standard Bank bites
My Debit orders are scheduled for the 25th of each month. They amount to around R2500. I had close to R4000 in my account the whole day. I was asked to pay for a flight for my niece who is going to visit her mother for the first time in a year. I was promised payment immediately. I logged on to my banking app to check if I had enough money. I checked and saw, "great my debit orders aren't off yet, I can help this guy out quickly".
THE MOMENT I TRANSFERRED THE MONEY TO MY CREDIT CARD, 3 OF MY DEBIT ORDERS WENT OFF and BOUNCED LEAVING ME WITH UNPAID FEE PENALTIES! I feel very hard done by.
There was 20 minutes during the whole day of the 25th when there was not enough money in my account.
I understand that I am at fault, really I do, because it is my responsibility to ensure there is enough money in my account on the 25th.
But for STANDARD BANK to have a system in place that waits for there to be insufficient funds in my account, is inhumane.
Your marketing department brags about debt holidays and makes as if Standard Bank is doing good for the people of South Africa. But then things like this are in place? I do not agree with that.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
