standard bank big *******

I Left work at 14h00. A debit order went through at 14h10 , Bare in mind that it is the 8th of January . I phoned standard bank to reverse the money at 14:30. Normally the reversal occurs instantaneously from my past experience. I went to fill petrol at the garage at 16:00 under the assumption that the money has reflected in my account. I waited for 1 and a half hours, calling the inefficent standard bank to answer my call, my son is waiting to be fetched from school. I used up all my airtime and nobody bothered to call me back or try to assist me. Eventually i get through and the friendly call centre assistant informs me that they will send me an instant money voucher. How am I supposed to collect the voucher when there are no Standard bank ATM's that cater for that service. Needless to say i am very frustrated with the service and am very annoyed especially because it was due to lack of coridination on the bank's part. why is a debiting order being processed on the 8th of January? I would like to be reimbursed my reversal fee as well as the charges that went off on my account for the debit order. Standard Bank is being ******** , taking our monies on days that we have not agreed upon. Please rectify the above mentioned with immediate effect. Do not call to apologise, unless the above has been sorted out.