CT
Clive T
1 reviews | Active since May 2017
14 Mar 2023, 09:29
Standard bank beyond useless
I have had a business banking account with standard bank for over 30 years. A month ago my online banking profile stopped working. When, after 2 hours on the phone to standard bank, it was "restored", I no longer had access to my bank accounts - only to a credit card which I do not use. The "assistance" from the bank was beyond pathetic, and completely ineffective. I still do not have access to my bank accounts after weeks of correspondence and phone calls. The quality of service has been completely abysmal. In years of doing business online I haven't experienced anything quite this bad.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
14 Mar 2023, 09:42Good Day Clive
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Mar 2023, 09:42
Official
Good Day Clive
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
CT
Clive T's updateReviewer Update
14 Mar 2023, 12:58So, here's the latest.
Someone from standard bank actually called me because of this review.
He proceeded to waste 5 minutes of my time supposedly trying to establish that I was the right person.
After answering a rather stupid set of questions, I was then told that I had not successfully passed his identification process.
The whole process was fairly typical of the kind of inefficiency I have been experiencing regarding this issue for a month now. I would actually be curious to know what supposed information he had about me that conflicts with the facts that I know about myself.
I ended the conversation at the point where he wanted to restart the process.
I think I just need to move to another bank. This is obviously a waste of time.
Someone from standard bank actually called me because of this review.
He proceeded to waste 5 minutes of my time supposedly trying to establish that I was the right person.
After answering a rather stupid set of questions, I was then told that I had not successfully passed his identification process.
The whole process was fairly typical of the kind of inefficiency I have been experiencing regarding this issue for a month now. I would actually be curious to know what supposed information he had about me that conflicts with the facts that I know about myself.
I ended the conversation at the point where he wanted to restart the process.
I think I just need to move to another bank. This is obviously a waste of time.
CT
Clive T's update14 Mar 2023, 12:58
Reviewer Update
So, here's the latest.
Someone from standard bank actually called me because of this review.
He proceeded to waste 5 minutes of my time supposedly trying to establish that I was the right person.
After answering a rather stupid set of questions, I was then told that I had not successfully passed his identification process.
The whole process was fairly typical of the kind of inefficiency I have been experiencing regarding this issue for a month now. I would actually be curious to know what supposed information he had about me that conflicts with the facts that I know about myself.
I ended the conversation at the point where he wanted to restart the process.
I think I just need to move to another bank. This is obviously a waste of time.
Someone from standard bank actually called me because of this review.
He proceeded to waste 5 minutes of my time supposedly trying to establish that I was the right person.
After answering a rather stupid set of questions, I was then told that I had not successfully passed his identification process.
The whole process was fairly typical of the kind of inefficiency I have been experiencing regarding this issue for a month now. I would actually be curious to know what supposed information he had about me that conflicts with the facts that I know about myself.
I ended the conversation at the point where he wanted to restart the process.
I think I just need to move to another bank. This is obviously a waste of time.
Standard Bank's replyOfficial
14 Mar 2023, 13:07Hello Chive
Our consultants informed us that they attempted to contact you, but the team did not proceed with your request due to authentication not being completed.
Please let us know when would be a good time to contact you in order to facilitate and assist with your request.
We are eagerly awaiting your response.
Kind regards
Standard Bank Help Centre
***
Our consultants informed us that they attempted to contact you, but the team did not proceed with your request due to authentication not being completed.
Please let us know when would be a good time to contact you in order to facilitate and assist with your request.
We are eagerly awaiting your response.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Mar 2023, 13:07
Official
Hello Chive
Our consultants informed us that they attempted to contact you, but the team did not proceed with your request due to authentication not being completed.
Please let us know when would be a good time to contact you in order to facilitate and assist with your request.
We are eagerly awaiting your response.
Kind regards
Standard Bank Help Centre
***
Our consultants informed us that they attempted to contact you, but the team did not proceed with your request due to authentication not being completed.
Please let us know when would be a good time to contact you in order to facilitate and assist with your request.
We are eagerly awaiting your response.
Kind regards
Standard Bank Help Centre
***
CT
Clive T's updateReviewer Update
14 Mar 2023, 14:24I am available.
NOTE :
If you are not able to evaluate answers to identity questions, or your consultant is not educated enough to be able to understand a response, don't bother to contact me.
NOTE :
If you are not able to evaluate answers to identity questions, or your consultant is not educated enough to be able to understand a response, don't bother to contact me.
CT
Clive T's update14 Mar 2023, 14:24
Reviewer Update
I am available.
NOTE :
If you are not able to evaluate answers to identity questions, or your consultant is not educated enough to be able to understand a response, don't bother to contact me.
NOTE :
If you are not able to evaluate answers to identity questions, or your consultant is not educated enough to be able to understand a response, don't bother to contact me.
Standard Bank's replyOfficial
14 Mar 2023, 14:27Hello Clive Thomas
We have requested our consultant to contact you. Kindly await a call from the team
Kind regards
Standard Bank Help Centre
***
We have requested our consultant to contact you. Kindly await a call from the team
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Mar 2023, 14:27
Official
Hello Clive Thomas
We have requested our consultant to contact you. Kindly await a call from the team
Kind regards
Standard Bank Help Centre
***
We have requested our consultant to contact you. Kindly await a call from the team
Kind regards
Standard Bank Help Centre
***