TH
Tess H

1 reviews | Active since Jul 2018

30 Aug 2019, 18:59

Standard Bank - Beyond Shocking Service - Not Forgivable

I am a provisional tax payer and was due to pay tax today, it being the end of August! I gave notice on my 32 day electronic notice account with Standard Bank, 32 days ago in order to make my tax payment today! Guess what? Despite Standard Bank promising me that the money would be available today "paid out on the 30 August" are their very own words! Not a cent has passed through my account! Great Standard Bank...when SARS contacts me to ask where my tax payment is, I will send them on to you.....Your service over the past few years has sucked! On many occasions I have considered Capitec Bank....fewer fees as well. Just know that within the next day or two I will be closing my electronic account with you and in fact may well consider s****ping the credit card and in time my cheque account. Capitec here we come....

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Replies (1)
Standard Bank
Standard Bank's reply31 Aug 2019, 03:13
Official
 Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  
Sandisiwe GawulanaComplaint Resolution Centre
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