Standard bank - better trained staff that can handle queries

Called into the customer info for specified services, the standard bank call representative was snappy, and not customer friendly , he ddnt understand the query initially, therafter he raced through the call no time to even write down properly what he was saying, his ultimate rudeness was " what you expect me to say " stinking attitude is that how their HR courses Train them ? It was a crime to ask further questions , estimates of the day may not be quoted but he didn want to entertain being asked of there could be any surcharges, rates change within how many hours . Customer care should be there to assist , theres no lack of other banks that can also provide the same services. Best is that his supervisor was asked for and didnt see fit to even attend let alone address the behaviour of the staff member.

Names of standard bank call in staff member was Thulani sontlanha and the manager dumelo liyethi Ref no : ***

Standard bank should really start considering well trained courteous staff especially if the customer and info sections.