Standard Bank Beneficiary Care should be called Standard Bank Beneficiary ****

I spoke too soon when I said my faith was restored by Standard Bank's BenCare Kgomotso Pooe. He made promises he only kept for 2 months, and now I am back to square one. The beneficiary care department does not pay my child's monthly annuity timeously. I haven't received her funds for Nov, I called Kgomotso on Friday and he said he would call me back to provide feedback and he never did, and then did not take my calls when I called. I am so sick and tired of this bank, If I could, I would move my child's trust fund to another bank. They simply don't care. I have made numerous complaints prior however it seems they provide 2-minute solutions just to shut you up. They make all types of promises that they cannot keep. Standard Bank Trust Beneficiary Care is a big ****. You have to think for them in order for things to happen. If you don't ask, It doesn't happen even though our deceased loved ones entrusted them to ensure they make things happen because that's what they are employed to do. Don't care about the child, it's fine but do your damn job!!!