STANDARD BANK - BELOW STANDARD SERVICE

Had the absolute worst experience. Wanted to switch banks to Standard bank, did an online application - got a sms telling me my card is at the branch - went to pick it up - transferred ALL OF MY MONEY into this account, just to see a few days later I cant access my money. POS machines doesn't take my card, I cant draw money nor transfer. Called Customer Care - the lady informed me the fault is with UCOUNT which didn't make sense, called Customer care again a few days later - they advised that whomever gave my card to me at the branch, didn't activate my account and that I needed to go to my branch again. Went there today - there was only 1 consultant working - after having to stand outside the bank for half an hour (I do understand that its Covid and rules need to be followed) but about 4 people has left the bank with no one outside directed in. After half an hour I had to leave with still no access to my own money. So I have no money and no accessible bank account. Happy Tuesday!