Standard Bank Behaving Like Ripoff Agents

Item: Standard Bank
Rating: 1
Author: Haroon B

On the 02 October 2019 , I wrote to Standard Bank advising that they have been charging me twice each month on my credit card . I received a response two days later that my query has been forwarded to their card division and that I would receive a response .

In fact I received an SMS where Standard Bank said that they will be charging my account double in October 2019 as they missed charging the previous month . That is untrue there have been charges each month and duplicate charges from August 2019 through to and including October 2019

Two weeks later I am yet to receive a reply and the duplicate charges are continuing . August 2019 R40 x 2 plus and additional R14 , Sept 2019 R40 x 2 plus and additional R14 , October 2019 R40 x 2 plus an additional R14 .

Standard Bank are behaving like ******* agents and ahave non Exiistent customer service

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

17 Oct 2019, 06:46

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply17 Oct 2019, 06:46

Official

Haroon B's updateReviewer Update

17 Feb 2020, 12:26

Standard Bank have since resolved this . I am satisfied with the final resolution . Thank You

Haroon B's update17 Feb 2020, 12:26

Reviewer Update

Standard Bank have since resolved this . I am satisfied with the final resolution . Thank You