KJ
Kevin J
1 reviews | Active since Nov 2012
17 Dec 2022, 13:42
Standard Bank Bedford centre and call centre.
Two days, two trips to Bedford centre, hours on the phone, no result.My cost 500 odd, standard Bank cost, closing my account
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
17 Dec 2022, 14:20Good day Kevin
We appreciate you bringing this matter to our attention and assure you that as an organization we are committed to providing the best possible service.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be in touch.
Kind Regards Standard Bank Help Centre
***
We appreciate you bringing this matter to our attention and assure you that as an organization we are committed to providing the best possible service.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be in touch.
Kind Regards Standard Bank Help Centre
***
Standard Bank's reply17 Dec 2022, 14:20
Official
Good day Kevin
We appreciate you bringing this matter to our attention and assure you that as an organization we are committed to providing the best possible service.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be in touch.
Kind Regards Standard Bank Help Centre
***
We appreciate you bringing this matter to our attention and assure you that as an organization we are committed to providing the best possible service.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be in touch.
Kind Regards Standard Bank Help Centre
***
KJ
Kevin J's updateReviewer Update
17 Dec 2022, 14:36Another attempt at sorting out this issue. I have done a screenshot and a recording of my 45 minute hold" Your call is important to us, yada yada yada". It seems like the dept I was transferred to have clocked out. I am afraid it is to late to resolve my issue. Monday I am dropping my cards at Bedford centre and opening an account a few steps away at one of your competitors.
KJ
Kevin J's update17 Dec 2022, 14:36
Reviewer Update
Another attempt at sorting out this issue. I have done a screenshot and a recording of my 45 minute hold" Your call is important to us, yada yada yada". It seems like the dept I was transferred to have clocked out. I am afraid it is to late to resolve my issue. Monday I am dropping my cards at Bedford centre and opening an account a few steps away at one of your competitors.
Standard Bank's replyOfficial
17 Dec 2022, 14:57Good day Kevin
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind Regards
Standard Bank Help Centre
***
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply17 Dec 2022, 14:57
Official
Good day Kevin
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind Regards
Standard Bank Help Centre
***
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind Regards
Standard Bank Help Centre
***
KJ
Kevin J's updateReviewer Update
17 Dec 2022, 15:05Thanks to Aysha she has sorted out my issue. Aysha deserves a promotion and a increase
KJ
Kevin J's update17 Dec 2022, 15:05
Reviewer Update
Thanks to Aysha she has sorted out my issue. Aysha deserves a promotion and a increase
Standard Bank's replyOfficial
17 Dec 2022, 15:16Good day Kevin
Thank you for taking my call.
We assure you that as an organization we are committed to providing the best possible service .
We apologize for the inconvenience and undue frustration, this has caused.
It was a pleasure to assist and we greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***
Thank you for taking my call.
We assure you that as an organization we are committed to providing the best possible service .
We apologize for the inconvenience and undue frustration, this has caused.
It was a pleasure to assist and we greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply17 Dec 2022, 15:16
Official
Good day Kevin
Thank you for taking my call.
We assure you that as an organization we are committed to providing the best possible service .
We apologize for the inconvenience and undue frustration, this has caused.
It was a pleasure to assist and we greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***
Thank you for taking my call.
We assure you that as an organization we are committed to providing the best possible service .
We apologize for the inconvenience and undue frustration, this has caused.
It was a pleasure to assist and we greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***