Standard bank, becoming STRANDED BANK

<p>We moved from Hoedspruit to Vaalwater a year ago and we took our change of address paper to our nearest branch which is Modimolle. We went to the bank today to just load new benificiaries to the cellphone banking and was advised that our account will be put on hold due to insufficient paperwork. When we asked, the bank advised that we have never submitted our new address details and gave us a time limit to supply it AGAIN, or our account will be frozen!!! Now HOW is this our fault or problem....</p> <p>In addition to this, our account has been frozen before due to the fact that our two kids accounts that was opened in East London more than 10 years ago had unclear scanned copies of their birth certificates. AGAIN, WHY IS THIS OUR PROBLEM? We did what they requested but it seems like Standard bank can not scan properly or need new scanners and just freezes accounts if things don't suit them.</p> <p>We have our two kids accounts with Standard Bank as well as our two accounts, but seems like Standard Bank is changing to stranded bank and we will be changing banks if the service don't improve and staff don't become more helpfull...</p>