Standard Bank Beacon Bay poor service

On the 08/12/2022 I deposited money outside the Standard Bank ATM in Beacon Bay. The machine jammed and issued me a slip referring me the bank tellers.

I gentleman light in completion serviced me, and told me I’d receive the fully amount on Friday. They hold me they saw R450 whereas I had told them that the machine stopped before it could finish counting the money.

I called the Standard Bank call centre on Friday, my claim was not even registered by the branch. I came to the branch on Monday 12/12/2022 as I was about to enter the tellers queue a lady yelled the is no money! I was yet again told that they have requested cctv footage and requested IT to have a look at what happened. I was told to be back on Wednesday as I did requesting to see the footage they requested. I should think we as clients have the right to such information! I want the full amount I deposited!!

I want to see the footage and I want you as a bank to be accountable!!

Your beacon bay staff’s behaviour is disgusting!

I’ve been with Standard Bank for over 20 years and I think it’s time I move!!