Standard bank

I've been a client with standard for over 15 years. Its been over 3months since my savings account has been locked along with my salary pending investigation. I then emailed all needed documents. I was promised a release of the funds and that the investigative officer will be incontact on emails and calls from the standard bank ***** deparment but that never happened. I have been back and forth to different branch's with no success. I feel so let down by standard bank because no one seemed to care. I had to skip work trying to sort out this matter. Total loss of income and now have debt because of this matter. I can't probide for my children as well.

Please kindly assist.

Thank you