Standard Bank Bayside

After 19 years at Standard Bank, I not am truly convinced that this bank simply does not value loyal customers.

Standard Bank Bayside in Cape Town is an ideal case in point. Visiting this branch is quite an eye opener. When one is greeted by the receptionist(s) who issue tickets, you quite soon get the impression that these individuals think that they are doing you a favour.

They speak loudly and use big words to give you the notion that they are more important than they really should be. When one gets a ticket and waits in the queue, you do really feel lost and disillusioned. You really do feel like a number.

The staff have a certain aire, even arrogance about them, they evade eye contact and perhaps think too much of themselves to even greet customers. With the advent of this dreaded number system, the personnel seem to spend copious amounts of time faffing around between one client to the next.

I really do feel embarrassed to call this a Standard Bank. Perhaps the Branch Manager isn't competent enough to notice the lack of empathy in terms of his staff or perhaps he too, like so many managers enjoys the salary and is going through the motions.

It certainly is an indictment on Standard Bank to allow branches like Bayside to serve with such disregard. Even more so, branch managers to be so far removed from what is happening on the ground.

I do hope someone with some sort of competence will even remotely address the shoddy nature in which Standard Bank Bayside, Cape Town operates.