JD
Junaid D

1 reviews | Active since Mar 2018

01 Mar 2018, 05:02

Standard Bank banking app offline

Internet Banking did not work last night and locked me out of my profile. Phoned standard bank they asked me security questions - but banking app still down.

This morning I try again , banking app lets me in but can't do any transfers and can't do any beneficiary payments.

What's the point of banking apps that don't work?? Think it's time for me to switch to Capitec

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Replies (3)
Standard Bank
Standard Bank's reply01 Mar 2018, 08:34
Official

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply02 Mar 2018, 14:18
Official

Dear Junaid Doe

Thank you for posting your comments.

An email was sent to you requesting further details, to date no response received.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply05 Mar 2018, 13:15
Official

Dear Junaid Doe

Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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