DB
Dirk B
1 reviews | Active since Jun 2016
05 Aug 2022, 18:54
Standard Bank Banking App Digi-Me failure
I was blocked from doing immediate payments, phoned your helpline and was told that I had to complete the Digi-Me process which I did, and failed. I obviously don't look the same as I did when I was 16 so no surprise. The consultant told me that I would have to go in to a branch.
I refuse to do go in to our branch, you stand in line forever and I don't have time to go there which is why I do online banking. I also e-mailed you twice, a 24hr commitment reply was stated, I'm still waiting...
I will be closing my accounts with Standard Bank and will move to FNB. Standard Bank's service is terrible... Your digital banking is not reliable and full of flaws, I have had enough...
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Aug 2022, 08:32Dear Dirik Brand
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
Standard Bank's reply06 Aug 2022, 08:32
Official
Dear Dirik Brand
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
DB
Dirk B's updateReviewer Update
18 Aug 2022, 11:52Good day
Seems as if it was escalated to file 13 because I have not heard anything back from Standard Bank and it is already 2 weeks later. So not a priority...
Seems as if it was escalated to file 13 because I have not heard anything back from Standard Bank and it is already 2 weeks later. So not a priority...
DB
Dirk B's update18 Aug 2022, 11:52
Reviewer Update
Good day
Seems as if it was escalated to file 13 because I have not heard anything back from Standard Bank and it is already 2 weeks later. So not a priority...
Seems as if it was escalated to file 13 because I have not heard anything back from Standard Bank and it is already 2 weeks later. So not a priority...
Standard Bank's replyOfficial
18 Aug 2022, 12:41Hello Dirk
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply18 Aug 2022, 12:41
Official
Hello Dirk
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***