MX
Mokgadi X

1 reviews | Active since Apr 2022

13 Sept 2022, 16:43

STANDARD BANK - **** BANK!!! NO ACCOUNTABILITY!!!

Standard Bank online credit department and Standard Bank Birch Achres branch are all *********** with their services. I app**** online for a Credit Card with Standard Bank. My application was approved and had to collect the card at The Birch Achres branch. The branch tells me that my card has a IT issue because they couldn't create a pin for me. I was told that a log will be placed with IT and I'll be called back with feedback or collection date. 2 weeks done the line, nothing but silence. I decide to go to the brach and find out what is happening, they tell me that my card has been shredded, Me-ok so where my new card? Branch-the credit department is still confirming employment... how do you confirm employment with a shredded card for an application that got approved 2 months back? They tell me I am going to have to call the credit department because there is nothing they can do. That time the people I am calling are telling me to go to the branch and the branch is telling me call. They ended up fighting amongst themselves. Like what games are being played here. Now I can't even reapply because of this issue that is pending with no status and no reason to why it's pending. Just a big ball of bull ****!!!!!!!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply13 Sept 2022, 16:53
Official
Good Day Mokgadi 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Regards
Standard Bank Hello Peter Team 
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