Standard bank, bank from hell!

Good day.

Standard bank is the most useless and frustrating bank to deal with. They have a chat service with bankers that cannot assist with anything, they constantly tell you to call in for assistance.

On the 5th of March, I noticed that I have been debited on my credit card for apple iTunes. I immediately went into the app and tried to speak to a banker. Their response times are extremely poor, and then when they finally do reply, their response is please call standard and give you their call centre number. Eventually after threatening to post a complaint the agent Mbalenhle said that she had stopped my credit card, she also agreed to log a message for a ***** consultant to contact me. The next day I received a call stating i should hold for a ***** agent. I waited for a couple of minutes and then the call dropped. I did not receive any other call.

A few days later I noticed that there were still debits coming off my account and then I called standard bank and the agent who I spoke to said the card wasn't blocked and he couldn't tell me why the previous person didn't stop the card or something to that effect. He then opened the ***** case and said they would contact me once it was concluded

I then received the call, the investigation was completed and my money was going to be returned once my new card is delivered to my home.

I would like to state that I only requested my credit card to be blocked.

Yesterday, I was out with my children and decided to make some purchases which declined on my cheque account. I found this very strange because I have funds available however I dismissed it and thought it might be the service provider that had a faulty machine or network issues due to loadshedding. Luckily I had some cash on hand to pay.

Later last night I went to buy some essential items from spar and again when I got to the till my card kept declining. This was highly embarrassing as I was in a store full of people and I was insisting on them retrying my card numerous times. Eventually I made my way to the atm outside to withdraw cash and I again kept getting declined. I tried to even eWallet myself a voucher to withdraw and then that's when I noticed the app saying my card was invalid (hot card)

I had to drive all the way home in the rain to get some money from my sister because I cannot access my funds.

I would like to state that I have not requested standard bank stop my cheque card and the only problem I had was with my credit card. Standard bank did not inform me that my cheque card would be stopped.

Standard bank has humiliated me in a store full of people and then costed me more money due to me having to drive home to get money and then drive back to the store to complete my purchase.

After almost 20 years of banking with standard bank, i will be moving my business to a better bank like FNB