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jodi S

1 reviews | Active since Dec 2016

19 Dec 2016, 12:24

Standard bank balfour park

<p>I have been a client of Standard Bank for over 30 years.</p> <p> </p> <p>I have 5 seperate accounts and a prestige bank manager who I deal with.</p> <p> </p> <p>Last week I went into the bank my branch and requested a withdrawl of R20 000 from one of my accounts which had a balance in excess of R150 000.</p> <p> </p> <p>What transpired was ********** to the extent that they called one of the depositers to check if the money had been transfered into my account as they suspected I was commiting *****.The money transfered into that account was from a company that had been transfering into it for the past 20 something years.</p> <p> </p> <p>One and half hours later after being denied help by my prestige banker it was not a prestige issue and the bank manager or team leader what ever his title telling me he was still waiting for a call back from the transferee.I left and drew the money out off the auto bank.</p> <p> </p> <p>I have tried to lodge a complaint but the call centre has no idea who to complain to I have e mailed the branch no reply customer relations no reply held on for over an hour for customer relations no reply.</p> <p> </p> <p>Some one mentioned that if you complain on Hello Peter you have more of a chance of a response.</p> <p> </p> <p>Thank You</p>

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Replies (1)
Standard Bank
Standard Bank's reply20 Dec 2016, 08:34
Official

Good day Jodi Schneier

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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