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Kgomotso M

1 reviews | Active since Oct 2018

03 Oct 2018, 09:15

Standard bank: Bad treatment and service

Double debit order issue with standard bank. when i query it the bank says they cant reverse one debit order because i am in arrears. i even lodged a complaint to the bank complaint department and they tell me the same reason.

I have been banking with this bank for long and few months ago i lost my job then i got a job and informed the bank and the bank started to do a debit order for this loan i have but for some reason the bank in august did not do the debit order then in september the bank did a double debit order for august and September and i am disputing the one for august

I want one debit order to be reversed and make an arrangement of paying my arrears.

And also on the 30th August i see in my statement, there is R12000.00 taken out of my account without my knowledge and when i query this with the bank, the bank says it is a debt reduction set off to pay for my arrears. i also need this money to be returned.

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Replies (3)
Standard Bank
Standard Bank's reply03 Oct 2018, 11:51
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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KM
Kgomotso M's update04 Oct 2018, 13:30
Reviewer Update
Hi lodged a complaint with the Complaint Resolution Centre and they were uselesss, they did nothing, instead they reply to me with a reason why the bank did what they did in my account. I want one debit order that was done on the 29th Sept to be reversed and also i want the R12000 that taken on the 30th August by the bank without my knowledge and authorization to be returned. OTHERWISE It is not my problem that the bank failed to do or did not do the debit order for the month of August. I am taking this matter to Bank Ombudsman
KM
Kgomotso M's update04 Oct 2018, 13:32
Reviewer Update
Hi lodged a complaint with the Complaint Resolution Centre and they were useless, they did nothing, instead they reply to me with a reason why the bank did what they did in my access account. I want one debit order that was done on the 29th Sept to be reversed and also i want the R12000 that taken on the 30th August by the bank without my knowledge and authorization to be returned. It is not my problem that the bank failed to do or did not do the debit order for the month of August. OTHERWISE, I am taking this matter to Bank Ombudsman