JW
Jacobus W

1 reviews | Active since Mar 2015

06 Mar 2015, 16:45

Standard Bank bad services costing us money

Last week i bought electricity using the Standard Bank app. It duplicated the transaction which ****** me of my cash. <br> <br> I paid myself from from my company as a direct transfer Standard to Standard. I made the payment at 10am in the morning. It arrived in my bank 36 hours later. <br> <br> As a result a debit order bounced and Standard Bank took penalties, even though Standard Bank already had the use of the money. <br> <br> By means of e-filing I had to set up PAYE payments using FNB and Standard Bank. The FNB transactions went through with no problems. Standard bank transactions did not and they blamed SARS. Yet I processed all the transactions within an hour of each other. <br> <br> For the past 3 months I have made 10 calls complaining. No one is prepared to pay the damages on Standard Bank's constant failure to perform. <br> <br> During the past week. I have received 3 sms's for system failure. <br> <br> Standard Bank you have to pay the damages that you are causing.

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Replies (1)
Standard Bank
Standard Bank's reply09 Mar 2015, 07:41
Official
Hello Cobyw_1,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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