Standard Bank bad service, unable to resolve problem they created

<p>My Standard Bank account has not been classified properly since my request to be downgraded from Private Banking to Prestige because of the poor service in 2015, and I therefore cannot get certain services like a personal loan. Koketso at loans dept said my issue was escalated, but nothing is done and it has been a week. I cannot call as I am out of the country, sent secure message to my Prestige Banker, but no response so far. This is frustrating as it is non of my doing, all Std Bank problem, which the themselves cannot understand.</p>