Standard Bank Bad service from Yamkele Mgqemgqea

I spoke with Yamkele Mgqemgqea today at standard bank transactional banking. I requested if the bank that I have had an account with for 30 years to honour debit orders which will go through my account due to my salary being paid on 31 December. He didn't even bother to check my profile to see whether I am a high or low risk client his first answer was no it cannot be done. I said I don't have a negative rating but he as absolutely not interested in anything I had to say. Standard Bank you aught to get better people to work at you institution people who are client centric and take the trouble to help. I have never made a request of this nature before. I don't have any credit cards with standard bank. I have a housing loan that is way in advance. Of all the bad services we get in south africa this has got to be the worst. They guy was rude and completely uninterested in listening or even assisting.