Standard bank BAD service

I, Henry Smith, have been encountering persistent issues with Standard Bank for over a year. I believe it is time to consider changing banks as my concerns have not been adequately addressed. Despite reaching out for assistance, the bank has consistently failed to respond effectively. Complaints to their department have been ignored, and feedback on these complaints has been nonexistent.

Upon contacting Standard Bank through email, their response is as follows:

"Good day,

Please call the line below to assist with the limit increase. I just called and confirmed the lines are also not busy.

***, opt 3, then opt 5."

However, even after spending an hour on the phone as instructed, there was no resolution to the issues. This poor service resulted in missing a crucial investment payment deadline.

I am reluctant to pursue the ombudsman route, as I suspect that this may be indicative of a larger issue related to assistance being disproportionately provided based on race. For instance, the branch manager at Fourways Crossing has refused to close my accounts despite highlighting the lack of service at the bank.

Standard Bank Home Loans has also been unresponsive for weeks, and their policy of charging clients for valuation before determining loan eligibility appears unprofessional and profit-oriented.

In the case of my personal credit card, I have been requesting the cessation of unwanted transactions for over two years. Standard Bank has consistently refused to assist, and any attempt to seek resolution through argumentation has led to the blocking of my account. This necessitates a visit to the bank to rectify the issue.

It is frustrating to note that, while Standard Bank deducts banking fees without direct engagement, they fail to provide the expected level of service. The lack of responsiveness, prolonged delays in communication from my business account manager, and the overall unprofessional conduct of the bank contribute to a sense of disappointment and dissatisfaction.

It is my hope that by bringing attention to these issues, a resolution can be reached and improvements made in the overall service quality.