MN
Melanie N
1 reviews | Active since Dec 2014
02 Jul 2020, 04:11
Standard bank bad service
I received an email about an IT3b tax certificate on a credit card which i closed almost a year ago. The certificate says i have a balance of R *** amount as of 29 February 2020. This cant be as i closed this credit card account. I have emailed various departments at standard bank and absolutely no one has gotten back to me after almost 2 weeks. Please assist urgently as this is concerning.
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Replies (2)
Standard Bank's replyOfficial
02 Jul 2020, 04:49Hello Melanie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply02 Jul 2020, 04:49
Official
Hello Melanie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
10 Jul 2020, 15:06Dear Melanie
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply10 Jul 2020, 15:06
Official
Dear Melanie
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***