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Najwah N
1 reviews | Active since Sept 2017
01 Jun 2022, 13:33
STANDARD BANK - BAD SERVICE
I understand that some help desk consultants are working from home but seriously waiting on the line for 15 minutes at a time and then being cut off without the call being answered is ridiculous. Then emailing and waiting for more than 24hrs already for a response. VERY BAD SERVICE.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Jun 2022, 13:53Hello Najwah
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We have sent you an email, please review and respond accordingly.
Kindest regards,
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We have sent you an email, please review and respond accordingly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jun 2022, 13:53
Official
Hello Najwah
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We have sent you an email, please review and respond accordingly.
Kindest regards,
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We have sent you an email, please review and respond accordingly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
03 Jun 2022, 11:49Hello Najwah
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Jun 2022, 11:49
Official
Hello Najwah
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team