WP
Willem P
1 reviews | Active since Sept 2011
05 May 2021, 16:47
Standard Bank - Bad Service.
My wife got an email stating that her payment holiday on her credit card has expired. She never had a payment holiday on her credit card. On enquiring about this, we were sent from one call centre to the next, often ending up in the call being terminated from the Standard Bank side. After numerous calls, we still don't know what is going on. We are really disappointed in the service we got here.
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Standard Bank's replyOfficial
06 May 2021, 02:37 Hello Willem,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply06 May 2021, 02:37
Official
Hello Willem,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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