TG
Tshidiso G
1 reviews | Active since May 2016
04 Mar 2023, 11:40
Standard Bank bad service call centre nobody answers or even calls back
Standard Bank closed my business account without informing as to why I'm trying to make transactions and my card is closed I called the call centre and its the worst experience they don't even give you a call back option imagine having to hold the ***** line when ur caller number 112
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
04 Mar 2023, 11:46Dear Tshidiso
Thank you for alerting us to this. We have escalated the matter to the Business team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the Business team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Mar 2023, 11:46
Official
Dear Tshidiso
Thank you for alerting us to this. We have escalated the matter to the Business team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the Business team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
TG
Tshidiso G's updateReviewer Update
06 Mar 2023, 10:17Good day I spoke to your team this morning at 08:30am and I was told Shirley Moloto will call me in 30min which is now an hour and 30min I also tried calling Lebo Nthodi and she also hasn't responded... I also tried Reena Naidoo and they are all not answering... There isn't anyway who see's my case as urgent as I do... The service I'm recieving is poor how does a banker close an account without contacting a client the last time I spoke to lebogang is 2022 in June it's there on the system
TG
Tshidiso G's update06 Mar 2023, 10:17
Reviewer Update
Good day I spoke to your team this morning at 08:30am and I was told Shirley Moloto will call me in 30min which is now an hour and 30min I also tried calling Lebo Nthodi and she also hasn't responded... I also tried Reena Naidoo and they are all not answering... There isn't anyway who see's my case as urgent as I do... The service I'm recieving is poor how does a banker close an account without contacting a client the last time I spoke to lebogang is 2022 in June it's there on the system
Standard Bank's replyOfficial
06 Mar 2023, 10:29Good day Tshidiso
Thank you for alerting the team, we will request the business banker to reach out to you.
Kindly await feedback from the team.
Regards,
Standard Bank Hello Peter Team
Thank you for alerting the team, we will request the business banker to reach out to you.
Kindly await feedback from the team.
Regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Mar 2023, 10:29
Official
Good day Tshidiso
Thank you for alerting the team, we will request the business banker to reach out to you.
Kindly await feedback from the team.
Regards,
Standard Bank Hello Peter Team
Thank you for alerting the team, we will request the business banker to reach out to you.
Kindly await feedback from the team.
Regards,
Standard Bank Hello Peter Team
TG
Tshidiso G's updateReviewer Update
09 Mar 2023, 09:35Good day I've been trying to get ahold of the banker and I stay on hold for over 60min I even asked for a call back and still nothing I did as she asked so she can reopen the account but I can't get ahold of her and the account is still closed
TG
Tshidiso G's update09 Mar 2023, 09:35
Reviewer Update
Good day I've been trying to get ahold of the banker and I stay on hold for over 60min I even asked for a call back and still nothing I did as she asked so she can reopen the account but I can't get ahold of her and the account is still closed
Standard Bank's replyOfficial
09 Mar 2023, 09:44Good Day Tshidiso
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply09 Mar 2023, 09:44
Official
Good Day Tshidiso
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
10 Mar 2023, 09:16Good morning Mr. Tshidiso
Thank you for picking up the phone this morning. We would like to thank you for giving us the opportunity to assist with your matter and for your satisfaction with the service.
If you require any additional assistance, please do not hesitate to contact us.
Thank you for picking up the phone this morning. We would like to thank you for giving us the opportunity to assist with your matter and for your satisfaction with the service.
If you require any additional assistance, please do not hesitate to contact us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Mar 2023, 09:16
Official
Good morning Mr. Tshidiso
Thank you for picking up the phone this morning. We would like to thank you for giving us the opportunity to assist with your matter and for your satisfaction with the service.
If you require any additional assistance, please do not hesitate to contact us.
Thank you for picking up the phone this morning. We would like to thank you for giving us the opportunity to assist with your matter and for your satisfaction with the service.
If you require any additional assistance, please do not hesitate to contact us.
Kindest regards,
Standard Bank Hello Peter Team