NS
Njabulo S
1 reviews | Active since May 2021
28 Apr 2022, 09:55
Standard bank bad service Bedford gardens and Eastgate
Bad customer service at standard bank Bedfordview and Eastgate branches. The lady in charge of the line outside is rude and the tellers work as if they are working for a government department. 4 years ago Standard Bank Bedford gardens was the best but now it's really bad. At Eastgate branch l got there at 8:45 and the doors were supposed bro be opened at 9,but that never happened till 9:30 when l decided to leave. The security told me they have a problem with power. ABSA next to them was open. Whoever is in charge of these 2 branches is ***********.
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Replies (7)NS
Njabulo S's updateReviewer Update
28 Apr 2022, 11:12I spoke to Chentel collections department (standard bank) and lm told she did not make any note of our discussion. I got to Bedford gardens at 9 and now it's almost 12. What kind of incompetence is this? One customer complained to the branch manager now and they don't care. Standard bank needs to monitor these two branches. They are coming up with an excuse that they only have 4 consultants.
NS
Njabulo S's update28 Apr 2022, 11:12
Reviewer Update
I spoke to Chentel collections department (standard bank) and lm told she did not make any note of our discussion. I got to Bedford gardens at 9 and now it's almost 12. What kind of incompetence is this? One customer complained to the branch manager now and they don't care. Standard bank needs to monitor these two branches. They are coming up with an excuse that they only have 4 consultants.
Standard Bank's replyOfficial
28 Apr 2022, 12:07Hi Njabulo
We do apologise for your experience .
We have escalated your concerns to our management team to look at the matter.
Regards
***
We do apologise for your experience .
We have escalated your concerns to our management team to look at the matter.
Regards
***
Standard Bank's reply28 Apr 2022, 12:07
Official
Hi Njabulo
We do apologise for your experience .
We have escalated your concerns to our management team to look at the matter.
Regards
***
We do apologise for your experience .
We have escalated your concerns to our management team to look at the matter.
Regards
***
NS
Njabulo S's updateReviewer Update
28 Apr 2022, 17:01Hi. I was promised at 11:15 that my money which was deducted without my consent will be reversed back to my account after 3 hrs. It's 4:58 now and that has not been done. Here is my reference that l requested when l was promise
(Standard Bank: Service request no. *** due on 29.04.2022 is now open)
I was told to leave the branch as this was going to be resolved. So called management phoned me and made false promises that my money will be in my account before the end of the day. This is disgusting customer service from standard bank.
(Standard Bank: Service request no. *** due on 29.04.2022 is now open)
I was told to leave the branch as this was going to be resolved. So called management phoned me and made false promises that my money will be in my account before the end of the day. This is disgusting customer service from standard bank.
NS
Njabulo S's update28 Apr 2022, 17:01
Reviewer Update
Hi. I was promised at 11:15 that my money which was deducted without my consent will be reversed back to my account after 3 hrs. It's 4:58 now and that has not been done. Here is my reference that l requested when l was promise
(Standard Bank: Service request no. *** due on 29.04.2022 is now open)
I was told to leave the branch as this was going to be resolved. So called management phoned me and made false promises that my money will be in my account before the end of the day. This is disgusting customer service from standard bank.
(Standard Bank: Service request no. *** due on 29.04.2022 is now open)
I was told to leave the branch as this was going to be resolved. So called management phoned me and made false promises that my money will be in my account before the end of the day. This is disgusting customer service from standard bank.
NS
Njabulo S's updateReviewer Update
29 Apr 2022, 09:54Dear Standard bank. Yesterday l was promised that my money will be in my account within 3hrs and l was told to leave the Bedford gardens branch. Till today it is still not resolved. The area manager mad false promises to me as well. As your valued customer for years, are you going to just ignore me? The money was deducted without my aproval 1st of all. Why was l given a reference number and promised something that will not be fullfilled? Who should l reach out because at the Bedford gardens branch they are all *********** and the collections department too. They all say different things as if they work for different institutions.
l need this to be resolved as l wasted the whole day yesterday without tangible feedback.
l need this to be resolved as l wasted the whole day yesterday without tangible feedback.
NS
Njabulo S's update29 Apr 2022, 09:54
Reviewer Update
Dear Standard bank. Yesterday l was promised that my money will be in my account within 3hrs and l was told to leave the Bedford gardens branch. Till today it is still not resolved. The area manager mad false promises to me as well. As your valued customer for years, are you going to just ignore me? The money was deducted without my aproval 1st of all. Why was l given a reference number and promised something that will not be fullfilled? Who should l reach out because at the Bedford gardens branch they are all *********** and the collections department too. They all say different things as if they work for different institutions.
l need this to be resolved as l wasted the whole day yesterday without tangible feedback.
l need this to be resolved as l wasted the whole day yesterday without tangible feedback.
Standard Bank's replyOfficial
29 Apr 2022, 10:29Hi Njabulo
We would like to apologise for your experience so far
Please note we have escalated your matter to our management team.
Regards
***
We would like to apologise for your experience so far
Please note we have escalated your matter to our management team.
Regards
***
Standard Bank's reply29 Apr 2022, 10:29
Official
Hi Njabulo
We would like to apologise for your experience so far
Please note we have escalated your matter to our management team.
Regards
***
We would like to apologise for your experience so far
Please note we have escalated your matter to our management team.
Regards
***
NS
Njabulo S's updateReviewer Update
29 Apr 2022, 13:39Standard bank thank you for resolving my issue. Special thanks to the lady who phoned in the morning. Very professional and she knew what she was talking about. Thank you once again. Happy client.
NS
Njabulo S's update29 Apr 2022, 13:39
Reviewer Update
Standard bank thank you for resolving my issue. Special thanks to the lady who phoned in the morning. Very professional and she knew what she was talking about. Thank you once again. Happy client.
Standard Bank's replyOfficial
03 May 2022, 14:06Hi Njabula,
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
Thank you for your posting.
Standard Bank's reply03 May 2022, 14:06
Official
Hi Njabula,
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
Thank you for your posting.