Standard Bank bad service

On the 20th of December, I noticed an SMS notification of ********** transaction on my credit card. I called standard bank. I was told that they'll block my card, investigate, and issue a new card that I should collect in 6 days.

Towards the end of December, when I called to follow up to follow up, I was cut off 2 times and they dudntbeven bother to call back.

Even when I went to their Durban branch at the Bluff, the service was so disgusting that they were not interested to help.

I ended up calling a complaints department that couldn't take my complaint. But instead covered up fir bad service and opted to transfer me to the services department where I was given an option to order another card and wait for further 6 days.

This is so unfair as no one was interested in listen to my problem of not having access to my credit card over the festive season. They were not even bothered when I mentioned that I wanted to make a payment onto the credit card.

I wanted them to repremand a oerson that helped me as calls are bring recorded.

This was bad service from such a big bank. But the worse one was when I even went to the branch.