MG
Marelna G
1 reviews | Active since Dec 2013
29 Jan 2020, 13:06
Standard Bank bad service and taking my money
Standard Bank made a mistake on taking money out of my account instead of putting money back after a credit note refund with Trappers. Difficult to talk to somebody at the call centre. After 2 weeks they didn't correct the transaction or put the money back into my account.
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Replies (2)
Standard Bank's replyOfficial
30 Jan 2020, 04:50Hello Marelna
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Jan 2020, 04:50
Official
Hello Marelna
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
17 Feb 2020, 09:19Dear Marelna
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Feb 2020, 09:19
Official
Dear Marelna
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***