Standard bank bad service and no rush to assist

Standard bank bad service and no rush to assist (And this is at a private banking level)<br> <br> Firstly private banking has made most of my processes a lot more tedious then previously as a normal client a few years back.<br> <br> I requested an increase in my credit card last week Wednesday. By Friday additional information was requested, when I rep**** around 2pm for my banker to call me because every time I call the numbers in the email body nobody answers the phones just ring. So I only received feedback on Monday via mail, not even a call to apologies for the late response...This is unacceptable and very poor service. The bankers always ask to give them 10/10 for service because it effect there performance bonus - at this stage 0/10 from me.<br> <br> I have been with the bank for 20 years and never default on anything, now before I travel overseas for work I wanted to extended my credit card limit for emergency purposes and Standard bank of 20 years will not assist me in doing so. I am very disappointed with the level of service as well as not being able to get the credit based on my long term relationship with Standard bank.<br> <br> I complain at the compliance department and the turnaround time