LM
Loretta M
1 reviews | Active since Jan 2019
30 Jul 2022, 12:41
Standard Bank bad service
The service at the bank has gone backwards : from their systems crashing, ATM so slow in past 6months, now find forex branch closed when shows open on website. Invalid no.s on site. Calling the call Centre has no oprion to speak to anyone and no oprion to find forex branches. Went to Fourways - staff mumbling and pointing, signage bad, very hot, slow. And they close at 1 on Sat so difficult to do business.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Jul 2022, 13:49Dear Loretta Mattioda,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Kindly advise us which transactions you wish to make under forex
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Jul 2022, 13:49
Official
Dear Loretta Mattioda,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Kindly advise us which transactions you wish to make under forex
Kindest regards,
Standard Bank Hello Peter Team
LM
Loretta M's updateReviewer Update
30 Jul 2022, 16:32Was opening an investment with global exposure so forex transfer from my SB account to Liberty.
And got told this is only done Mon-Fri so trip a total waste of time.
And got told this is only done Mon-Fri so trip a total waste of time.
LM
Loretta M's update30 Jul 2022, 16:32
Reviewer Update
Was opening an investment with global exposure so forex transfer from my SB account to Liberty.
And got told this is only done Mon-Fri so trip a total waste of time.
And got told this is only done Mon-Fri so trip a total waste of time.
Standard Bank's replyOfficial
30 Jul 2022, 16:57Dear Loretta
We understand your frustration and apologize for the inconvenience caused, please utilize our banking app to check which branches are open and the operating hours during weekends.
We trust that they will be able facilitate your request.
Kindest regards,
We understand your frustration and apologize for the inconvenience caused, please utilize our banking app to check which branches are open and the operating hours during weekends.
We trust that they will be able facilitate your request.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Jul 2022, 16:57
Official
Dear Loretta
We understand your frustration and apologize for the inconvenience caused, please utilize our banking app to check which branches are open and the operating hours during weekends.
We trust that they will be able facilitate your request.
Kindest regards,
We understand your frustration and apologize for the inconvenience caused, please utilize our banking app to check which branches are open and the operating hours during weekends.
We trust that they will be able facilitate your request.
Kindest regards,
Standard Bank Hello Peter Team