GH
Gregory H

1 reviews | Active since Feb 2014

31 Aug 2020, 16:55

Standard Bank Bad service

Standard bank what ***********s, time wasting archaic banking systems . I had my credit card replaced . Firstly I was contacted by your courier and they made arrangements to drop off the card between 8 and 10 in the morning . They arrived at 15h30 . Trying to link the new credit card on my online profile and banking app . Unable as I cannot retrieve my new pin as the digital verification fails every time for who knows why as it is the same id no and same cell no you "live" operators ask for . I got sent from pillar to post every time having to dial another 0860 number . No luck your systems suck . Sadly for you I owe you money so you can go suck eggs . I wont make any more efforts to get this card linked . Sort your end out and let me know when you have then I will recommence payment on the card

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Replies (2)
Standard Bank
Standard Bank's reply31 Aug 2020, 16:57
Official
Dear Gregory

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Sept 2020, 11:29
Official
Dear  Gregory 

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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