BM
Birgit M

1 reviews | Active since Aug 2016

31 Aug 2016, 09:32

Standard Bank - Bad Service

<p>I have been a Standard Bank Client for 30 years. I needed my ATM card replaced as it was damaged. I went to Standard Bank Clearwater on 22 July 2016. They could not help me and said they would refer the matter to the Help Desk. They could not put all my accounts onto the ATM card. I was told I would get a call the following day. This never happened.</p> <p>I then went to Standard Bank Florida, where the lady got an ATM card for me, but could not link my current account onto it. That was on 29 July 2016. The matter was again refered to Help Desk.</p> <p>Today 31 August 2016, the matter has still not been resolved.</p> <p>I cannot believe that such a simple matter cannot be resolved. Almost 1.5 months and no-one can help me</p> <p>I am thinking of changing my account to another bank.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply31 Aug 2016, 13:59
Official

Good day Birgit McDonald

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply01 Sept 2016, 13:56
Official

Dear Birgit McDonald

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***