Standard bank bad service

I am very disappointed at the service at standarbank.I ve been a client of standard bank since I was a child but the service I ve been getting since on the 20th March when my account was hacked is very terrible.About 23k was hacked in my account while I was at work and my card was with me how it was done I have no idea.I reported this the same day but since then no one has called me to give me follow up.I also didnt have a card the whole week and had to throw toys on the floor so I can get my card on friday.I have to be the one calling all the time and I am even getting rude people at standard bank.They dont know who has the case and everytime I call them they tell me it's with management.They are not even giving me turn around time on this issue and I am being inconvenienced with no money.I am very upset and want my money back.