AM
Amogelang M

1 reviews | Active since Sept 2018

14 Sept 2018, 12:58

Standard Bank bad Service

I am very disappointed on how Standard Bank is delivering their service to me! I have been not working for more then 2 Years and I did tell the bank, but they have always pushed me to the corner where I had not even been Giving options or solutions to keep my car and a good record with them!the sad part is that I am not working but I make sure I pay money into that account ( Standard Bank )! Day before yesterday my neighbour came to me telling me that the sheriff was looking for me!... I was out off words because I know that now she knows my financial strains!! .. my pride has been taking away form me! They even offered to pay her money if she SMS them, when she see me.... I still don't believe this is happening to me . My private & confidentiality is known around my neighbourhood that's very unprofessional & unacceptable.

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Replies (2)
Standard Bank
Standard Bank's reply14 Sept 2018, 14:04
Official

Dear Amogelang Marakalala

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Sept 2018, 12:02
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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