Standard Bank Bad Service

Firstly I got to the bank at 13:05 during my lunch hour and had to wait for 50 mins in line. <br> a month ago Standard bank was suppose to upgrade my Student achiever account to an Elite/Cheque account and also i asked then to open up a savings account asking them to deduct money starting that from the month (April)... Nothing has happened. two weeks back i withdraw money from two atms and nothing came out but the money was deducted in my account, i went to the branch and they said they will reverse my money i got two sms's saying that my request had been logged by i should wait for a consultant to contact me (Still waiting).. Today i decided to go to the Branch and find out whats happening. by the time i left the bank i was even more furious at the bad service. Again I have been told to wait for a consultant to contact me and secondly i should go back to my bank statement and check/ minus every transaction to see if Standard bank hasn't reversed my money now who's job is that??<br>