TK
Tessa K
1 reviews | Active since Nov 2018
22 May 2021, 16:30
Standard Bank bad service
I have been waiting a week for new cards. I am a private banking client. I have followed up multiple times with my banker, the courier and the private banking call centre. No access to my money for one week! Nobody has phoned me back. Service sucks. Private Banking fees not worth it. Told today my cards only coming on Monday. That will be 9 days since I cancelled them. 9 Days since I reordered a new credit card and 7 days a new cheque card.
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Standard Bank's replyOfficial
22 May 2021, 22:21Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply22 May 2021, 22:21
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)