Standard Bank BAD service!!

Hi, usually I like to complain directly to the person responsible but seeing that Standard Bank has decided to go faceless, I thought I'd complain here. There's NO number except for a call centre to phone...You can't phone the bank directly and ask to speak to anyone specifically...this is PATHETIC to say the least!! To cut a looooong story short as we have limited characters, we app**** for business cards (new acc) in Feb and haven't to date received a call nor a business card from the Vredendal branch. We've moved in the process and Knysna branch looked on the system and the cards haven't been ordered yet? We have opened the restaurant and app**** for a card machine. Needless to say that I'm not having joy with that either - apparently our business description doesn't match with what we've entered?? The person I'm dealing with never phones back nor comes up with a solution but yet again promised good service. I'm in dire need of assistance and they are in dire need of business but still chooses to give poor pathetic service! I admit that I ordered a few day late but is this really a reason for poor service? If by Monday I haven't had joy, I will surely put a sign on my window!!!