STANDARD BANK BAD SERVICE

I am in the process of buying a car , I did a pre-approval through standard bank car finance in February and all was well , it was over the phone and they sent me a pre-approval through my email and I was advised to send my documents to [Email Removed] when I had found the car I wanted to buy , I did that yesterday and I called the number ***to find out if my documents had been received and no one knew what was going on and they kept on transferring me from one person to the next . The documents were sent after the second application because the first one had obviously expired. When I called today I was told they would contact me in 12 hours from receipt of documents or alternatively I'll need to go to the branch I app**** at for assistance which is Cresta shopping centre. Keep in mind I am staying in Pretoria East. Their service suck, buying a car should an exciting experience. I'm really disappointed and I wanted to conclude everything this week looks like that won't be possible.