JV
Johan V
1 reviews | Active since Mar 2009
02 Jun 2022, 11:42
Standard Bank Bad Mobile service!
Bad service from Standard Bank Mobile new Fixed LTE pack, still waiting 6 days for the internet. SIM not working, support says they have escalated the problem. They say I have to wait 48 hours. Been waiting 3 days. Still no support, still saying wait 48 hours. Do not want to help or transfer to Manager or supervisor!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
02 Jun 2022, 12:44Dear Johan
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply02 Jun 2022, 12:44
Official
Dear Johan
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team***
JV
Johan V's updateReviewer Update
08 Jun 2022, 14:19Email standard bank send "As discussed, We have now requested for a replacement fixed LTE sim to be sent out to you as the current sim that you have is unable to gain connection and service on your Huawei router. As we have discussed, Once you have received your new sim, you may call us in to be assisted with the activation and provisioning of the sim card.
The approval and delivery process of the new sim may take up to 3-5 working days once you have received your sim, The activation and provisioning process will take between
24-72 working hours." and then sent SMS saying "Standard Bank: Service request no 70446*****, has been resolved. You will be contacted with the details. Queries 086***", close the service be vore it has been solved! Still do not have internet!
The approval and delivery process of the new sim may take up to 3-5 working days once you have received your sim, The activation and provisioning process will take between
24-72 working hours." and then sent SMS saying "Standard Bank: Service request no 70446*****, has been resolved. You will be contacted with the details. Queries 086***", close the service be vore it has been solved! Still do not have internet!
JV
Johan V's update08 Jun 2022, 14:19
Reviewer Update
Email standard bank send "As discussed, We have now requested for a replacement fixed LTE sim to be sent out to you as the current sim that you have is unable to gain connection and service on your Huawei router. As we have discussed, Once you have received your new sim, you may call us in to be assisted with the activation and provisioning of the sim card.
The approval and delivery process of the new sim may take up to 3-5 working days once you have received your sim, The activation and provisioning process will take between
24-72 working hours." and then sent SMS saying "Standard Bank: Service request no 70446*****, has been resolved. You will be contacted with the details. Queries 086***", close the service be vore it has been solved! Still do not have internet!
The approval and delivery process of the new sim may take up to 3-5 working days once you have received your sim, The activation and provisioning process will take between
24-72 working hours." and then sent SMS saying "Standard Bank: Service request no 70446*****, has been resolved. You will be contacted with the details. Queries 086***", close the service be vore it has been solved! Still do not have internet!
Standard Bank's replyOfficial
08 Jun 2022, 14:42Good day Johan
Thank you for posting your comment.
We have escalated matter and we will be attending to your query with urgency.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for posting your comment.
We have escalated matter and we will be attending to your query with urgency.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply08 Jun 2022, 14:42
Official
Good day Johan
Thank you for posting your comment.
We have escalated matter and we will be attending to your query with urgency.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for posting your comment.
We have escalated matter and we will be attending to your query with urgency.
Kindest regards,
Standard Bank Hello Peter Team***
JV
Johan V's updateReviewer Update
15 Jun 2022, 15:38Deliver the SIM Card and it's not working! Phone me to tell me a story and to let me know will send me a new SIM card. Unpleasant time and poor quality service from Standard Bank Mobile!!!
JV
Johan V's update15 Jun 2022, 15:38
Reviewer Update
Deliver the SIM Card and it's not working! Phone me to tell me a story and to let me know will send me a new SIM card. Unpleasant time and poor quality service from Standard Bank Mobile!!!
Standard Bank's replyOfficial
15 Jun 2022, 19:27Good Evening Johan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply15 Jun 2022, 19:27
Official
Good Evening Johan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
JV
Johan V's updateReviewer Update
26 Jul 2022, 11:49The LTE Problem has been fixed. I cannot say what the quality will be due to the load-shedding.
JV
Johan V's update26 Jul 2022, 11:49
Reviewer Update
The LTE Problem has been fixed. I cannot say what the quality will be due to the load-shedding.
Standard Bank's replyOfficial
26 Jul 2022, 11:56Good day Johan
Trust all is well.
Is there anything we can further assist you with?
Kindest Regards
Standard Bank Help Centre
***
Trust all is well.
Is there anything we can further assist you with?
Kindest Regards
Standard Bank Help Centre
***
Standard Bank's reply26 Jul 2022, 11:56
Official
Good day Johan
Trust all is well.
Is there anything we can further assist you with?
Kindest Regards
Standard Bank Help Centre
***
Trust all is well.
Is there anything we can further assist you with?
Kindest Regards
Standard Bank Help Centre
***