STANDARD BANK bad impresion

<p>I opened a tjek account at standard bank on monday 05/06/2017. i was told that i need to come and collect my card within 7 workdays as they will let me know via sms. I did not receive any card as yet, not even a temporary one, as i was told it will safe cost. I closed my other account as we get paid through standard bank as I thought i am sorted with my new account.</p> <p> </p> <p>I went back on wednesday the 7/06/2017 to get a tempory card as i did not have enough money to be able to make it back to the afternoon meeting in centurion. At this time I was in hatfield. As I went to fetch my tempory card there was already a charge on my account that was 2 days old and this charge was for a card dlivery which i never requested. I got told that this money would be reversed between 5 and 7 working days. Because of this the money I got which was for petrol went off the bank and i was stuck in hatfield with no petrol and caused me to mis my meeting. So i would like to know how is this possible and what STANDARD BANK is going to do of this situation as i think this is not a good impresion</p>