Standard Bank - Bad Customer service!

Online banking - customer service is very poor / non existing. I'm Unable to log in. I rep**** via the net for a call back on the 7th of Dec 2021. I then went into my local branch, Bayside Mall. They weren't able to help as there system was down / no answer from help desk. To this date I have not recieved a call back or an reference number. I hate the call center... You hang on for a long time and eventually get cut off or get transfered to a black hole and the call doesn't get answered. I have no more airtime. Now I can only rely on the bank to call me back so 8 can transfer money again to buy airtime. I can honestly say that to Standard Bank, I'm just another statistic. I've been with them for over 25 years. I'm seriously considering taking all my accounts to Nedbank. Please call me Standard Bank!