Standard Bank bad customer service

Today after numerous phone calls and being put on hold for almost an hour, I got nowhere with Standard Bank. I signed a contract which states that my contract save account must be paid out into my cheque account when it expires. I do not have the time to visit a branch and I've done it telephonically before. I do not understand why it's such an issue to access my own money and why they can't just transfer the money to my cheque account. I've sent emails and DM's but no response as yet. The service I received today was just beyond appalling.