standard bank. bad business practice.

so i called in this morning needing a statement for my chq account e mailed to me. part of the security questions were how long have i had my NEDBANK credit card?

i refused to answer this question for the following reasons 1.what business is it of standard banks to know about that account? 2.how do they even know i have a nedbank credit card? 3.how can this breach of the popi act be standard business practice

when i asked about the popi i discovered that none of the people i was dealing with were even accredited in financial services...... all of them under supervision and no one was available to speak with me , who actually was accredited in financial services......

when i pressed them about where they had got this information they ****. home affairs ....... seriously

im stunned at the level of bad service. standard bank. wow you should be ashamed.