Standard Bank bad bad service

It is a pitty that I have to leave 1 star, because I would prefer to give NO stars at all. I want to close my account. Timeline: Monday = came into Standard Bank, was told to make a call from the phone in the branch. Got a ref number and the amount I have to pay in order to clise account. I paid the amount and was told to phone on Wednesday, then the payment will reflect. Thursday = Phoned, 1 of the verification questions I got wrong, was told to phone Friday or go back to the branch. Wednesday = phoned and was told I can not close my account because I have Ucount rewards connected and first need to close this. Phoned again the rewards dep. Then was told to phone Thursday. Thursday = I am in the branch now, verification done at front desk, have been phoning from within the branch, 3 times already, have been on hold for more than 2 hours, they keep on putting me on hold... all of this to close an account that I harsly ever used. So fristrating. Worse service ever