Standard Bank back to Stone age

I channged my mobile device ,and then tried to change my password . After sevral calls to the help desk they eventuly saw the problem . When my Bussiness acount was opened 3 years ago my email addres was not loaded on my personal account . The call agent said i should speak to my private banker wich i did . She in return said i need to verfiy my Email at a branch . I explained to her i stay in Ruaral Port st Johns Eastern cape and that the ques are very long and somtimes you stand all day in the sun and wait . So i went to the bank yesturday and qued for an hour in the hot sun and left . All this effort that needs to happen just to confirm my Email Address ? This is disgusting . With all you security question why cant we do it over the phone ?? So ill just go and stand there again today . Terrible service Standard bank

Message from Private Banker

Dear Mr Richards,

Thank you for your email and we apologise for the inconvenience, however for the security reasons the updating of this information will need to be done at a branch.

Kind Regards